Returns

Hello!  We hope you love your purchase and it arrives safe and sound.....in the event things don't arrive according to plan please see below for our returns and refund policies.

Returns

Our returns policy extends to 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Note, perishable goods such as food, cannot be returned.

Refunds (if applicable) 

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within a few days. Please note, processing fees of 5% will not be refunded.

For returns due to a change of mind, the original shipping cost may also be deducted from the refund.

Sale items 

Not that we have Sale Items, but if we did then please note only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

Other than food or perishable items, we will happily replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at hello@picnicsociety.com.au with a photo of the item clearly showing the defect or damage you are concerned about. Once approved, please return your item to:

Attention Picnic Society Returns PO Box 175 Toogoolawah 4313, Australia.

Please note, you will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.

If you are sending an item over $75, please consider using a trackable postage service or purchasing insurance.